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Return & Refund Policy 

Dear Value Customers

Our Return and Refund Policy was last updated [01-Jan-2024]

Thank you for shopping at Digital PG Market : www.pgmarket.online or APP

 Of course, defective or damaged orders are covered by our warranty and aren’t subject to any return shipping fees. If, for any reason, You are not completely satisfied with a purchase, for those cases, check out our return eligible information below. (This Return and Refund Policy)

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to [Pond Growth Co.; Ltd]
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website​ or App
  • “Website” refers to [PG MARKET], accessible from [www.pgmarket.online]
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

  • You are entitled to cancel Your Order within 3 hours without giving any reason for doing so. If you are not 100% satisfied with your purchase for any reason by Digital is ordered and Paid, just click on (Return Order)
  • In case the goods were shipped to your door and you are not satisfied 100% with your ordered for any reason and we will happy to receive your return. The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered, 
  • This return and refund eligible for Cambodia Country.
  • Customers from outside Cambodia Country are not eligible for return and refund.
  • In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
  • By visiting this page on our website: [http://www.pgmarket.online/contactus]
  • By sending us an email: contactus@pgmarket.online or Telegram https://t.me/pgmarket168

Conditions for Returns

  • In order to offer fast and free shipping, reduce waste, and responsible recycle or refurbish returned items. 
  • Your return is not over 3 days from the date on which You received the Goods
  • We charged a return shipping fee to 10% of what you paid for the products, with original packaging intact.
  • If you don’t have the original packaging, the fee is 20% of the paid value.
  • In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Conditions for Refund

  • If you just recently finished order, we will be happy to refund 100% within 48 hours, the deadline for cancelling an Order is 3 hours. 
  • We will reimburse You no later than 14 days from the day on which We receive the returned Goods. 
  • We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Returning Goods

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address or any agents close to you in your province:

   1st - St Grand Phnom Penh, Phnom Penh, House No: I 06/09 Sangkat khmounh, Sen Sok Phnom Penh.

   2nd- St Otress, Villages 6, Sangkat 4 Sihanouk Ville, Cambodia.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: